Frequently Asked Questions

1. General Website Questions
2. Gift Purchase
3. Returns and Exchanges
4. Technical Questions

For information about our purchase process, please go to the How To Order page.

GENERAL WEBSITE QUESTIONS

How do I contact Gifts at lastminute.com.au?
You can email us.

GIFT PURCHASE

Can I send Gifts at lastminute.com.au gifts from overseas?
We can accept orders from customers outside Australia, however delivery is only available within Australia at this time.

Do prices on your site include GST?
All prices quoted in Australian dollars including GST where applicable.

How can I pay for my purchases?
Please pay by Bankcard, Mastercard, Amex or Visa in Australian dollars only.
On processing your order, we must authorise the full amount of the payment, including freight. Before despatching your order we will debit your credit card for the authorised amount.

Some Gifts at lastminute.com.au hampers include Liquor and Tobacco. Can I buy them?
Gift Hampers including alcohol and/or tobacco may only be purchased by and delivered to persons over the age of 18 years. Gifts at lastminute.com.au and its delivery agents reserve the right not to sell or deliver goods to persons/gift recipients under 18 years.

Any gifts which cannot be delivered because recipients are under 18 years will be returned to gifts at Gifts at lastminute.com.au by courier with any additional courier cost borne by the customer.

Please note that all gift hampers containing alcohol must be purchased for another recipient and may not be purchased on your own behalf.

When will my purchase arrive?
Your order will normally take between 7 and 10 days to deliver, but may take up to 15 days should your items not be stocked or if there is a delay with the supplier, in which case we will telephone you to notify you of the expected date of delivery of your item.

RETURNS AND EXCHANGES

Ensuring that our customers are 100% satisfied is of the utmost importance to the Gifts at lastminute.com.au team, however we are unable to accept returns on food items, cosmetics or sale items (unless faulty).

The product received is missing some items
For photographic purposes, some products have been featured with additional lifestyle props. Unless an item is listed in the web description, it is not included in the gift. All gifts and packages are fairly described in the content area of the product order screen.

I want to return a Gift
Gifts may not be returned. If an individual item within the gift is damaged or defective, Gifts at lastminute.com.au will consider a replacement. We reserve the right to determine if a gift is damaged or defective prior to replacement. We will organise a replacement when the unused defective product is returned to us.

Faulty Product
If a product is deemed to be faulty, normal warranty conditions for that product apply. It is the recipient's responsibility to incur all costs and to follow warranty instructions as stated on the product warranty card as specified by the manufacturer. Please note that all products that are found to be non-defective will incur the delivery costs of returning the item to Gifts at lastminute.com.au.

Product Returns
All returned products must be:

Unused, unopened and in original condition
Returned within 48 hours of delivery

Please send all Returns to:

When you return an item please indicate (in writing) the reason for the return (damage, defect, incorrect product). Replacement goods will only be despatched after receipt of the faulty product. We recommend you return goods via courier or Australia Post Office and keep the appropriate proof of return. Otherwise, if the returned item goes missing in transit to us, you will be deemed not to have returned the item.

TECHNICAL QUESTIONS

Is my information secure?
All the data you provide to Gifts at lastminute.com.au on forms is protected to ensure both the privacy and authenticity of your data as it travels across the internet. We use 128-bit SSL (Secure Sockets Layer) encryption technology to securely transmit your personal information. By using this technology, it is our intention to protect your personal information, however we cannot guarantee SSL encryption technology provides 100% security. Therefore, please be aware that information you submit is at your own risk. For more information on how we protect your information, see our Privacy and Security Policy.

What browser version is recommended to best view this site?
This site is best viewed with Internet Explorer v6.0 or better. When the site is viewed by browsers other than that recommended, we cannot guarantee Triple Lock Security. To download Internet Explorer or to upgrade your current version, click here.

Why are my web pages slow to load?
There are a number of variables that may cause difficulties and can affect internet response times. Some of these include:

ISP Server Capacity - if your internet service provider does not have a large server, this can cause delays in viewing a site.
You may be using an older browser or platform. This site is compatible with a minimum browser requirement of Internet Explorer 6.0.
The time of day that you accessed the site - at certain times, internet traffic hits a peak and can slow download times.
Transient conditions on the web - sometimes external factors affecting the internet as a whole also play a big part in delayed response times. Temporary disruptions or problems with the internet outside our control can sometimes affect our service.
The site may be temporarily unavailable due to maintenance being carried out on the site. If this happens, please try accessing the site again later.